JokaBet Terms and Conditions

Welcome to JokaBet. These Terms and Conditions ("Terms") govern your use of the Joka Bet website, our mobile applications, and all related services operated by Porkoverdera SRL, a company incorporated in Costa Rica and licensed to provide online gaming services under Costa Rican law. By accessing our platform or using any of our services, you confirm that you have read, understood, and agreed to be bound by these Terms in full.

Acceptance of These Terms

When you create an account with us, you enter into a binding agreement with Porkoverdera SRL. We reserve the right to refuse service, suspend accounts, or void transactions if we reasonably believe these Terms have been violated. If you do not agree with any part of these Terms, you must not use our services.

Eligibility and Account Registration

To use our services, you must be at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher. We require accurate and complete information when registering a JokaBet casino account, including your name, date of birth, and residential address. Creating multiple accounts or registering under a false identity is strictly prohibited and may lead to permanent account closure.

Restricted Jurisdictions

We do not accept players or process payments from residents of the United States of America, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, and New Caledonia), the Netherlands, Germany, Israel, Lithuania, the Dutch West Indies, Curacao, Azerbaijan, Armenia, Gibraltar, Jersey, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Uzbekistan, Ukraine, Iran, North Korea, and Afghanistan. We also restrict jurisdictions listed on the FATF blacklist and greylist, along with a number of additional countries where local regulations prohibit online gambling or payment processing, including Cuba, Syria, Sudan, Yemen, Venezuela, and others detailed in our compliance policy.

Account Verification

We carry out identity verification (KYC) checks, particularly before your first withdrawal. We may request a copy of your government-issued ID, proof of address, and proof of ownership of your chosen payment method. Failure to complete verification promptly may affect your Joka Bet login credentials or delay processing of your request.

Deposits and Withdrawals

Our internal operating currency is EUR, though we also accept CAD, NZD, CZK, ZAR, BGN, HRK, RON, AUD, Bitcoin, and other cryptocurrencies. Minimum deposits typically start at €20, though country-specific minimums of €2, €5, €10, or €15 may apply depending on your location and payment method.

Payment Methods

We accept deposits via Visa, Mastercard, Apple Pay, Google Pay, bank transfer, Bitcoin, Litecoin, Tether (USDT ERC20), and other cryptocurrencies. Withdrawals can be requested via Visa (Original Credit Transfer), Mastercard (Payment Transfer), bank transfer, or cryptocurrency. The minimum withdrawal is generally €50, though this may range from €50 to €120 depending on your country and chosen method.

Withdrawal Limits and Processing Times

We apply daily, weekly, and monthly withdrawal caps that increase as you climb our loyalty ranks; your current limit is always visible in the Withdrawal section of your cashier. Wins exceeding €15,000 may be paid in monthly instalments of up to €15,000 until the full balance is settled. We aim to delay your JokaBet withdrawal as little as possible - processing takes up to 72 hours, though most requests are approved within 24 business hours. Once released, bank transfers typically credit within 24 working hours (up to 5 business days), while e-transfers usually arrive within 24 hours and rarely take longer than 2 business days.

Bonuses and Promotions

We offer a generous welcome package designed to enhance your first experience with us. Every Joka Bet bonus code and promotional offer is subject to specific wagering requirements outlined at the time it is issued.

Welcome Bonus Package

Our casino welcome package spans your first three deposits, offering up to €1,500 in bonus funds plus 250 free spins:

• 1st deposit: 100% up to €500 + 150 free spins, wagering requirement x35 on the bonus, valid for 7 days
• 2nd deposit: 55% up to €500 + 100 free spins, wagering requirement x35, valid for 7 days
• 3rd deposit: 100% up to €500, wagering requirement x35, valid for 7 days

Bonus funds only become available for wagering once your real balance has been fully used. If you withdraw or transfer your deposit before completing the wagering requirement, you forfeit the bonus and any winnings derived from it. Certain promotions carry a maximum-win multiplier applied to the bonus amount, and deposited funds must be wagered at least once before any withdrawal request is submitted.

Sportsbook Welcome Offer

We also reward new sports bettors with a package across their first three deposits: 100% up to €100 on the first deposit, 75% up to €150 on the second, and 50% up to €200 on the third. Ongoing sportsbook promotions include weekly cashback on losses, ComboBoost with multipliers up to 1.5x, Cash Out functionality, and the Predict and Win contest with a €10,000 prize pool.

Ongoing Promotions

Our promotions page is updated regularly with fresh offers, including a Weekly Cashback of up to 25%, Rakeback of up to 18%, a Highroller Bonus (50% up to €500 with code 50HIGH), and a Sunday Reload (25% up to €100 with code RELDAY). Existing players should check regularly for any JokaBet bonus code for existing players, along with tournaments such as the Rookie Rumble, Daily Bronze Tournament, Live Tournament, High Roller Championship, and SpinoLeague with a €12,000,000 prize pool. From time to time we may also publish a limited-time offer, so watch for any Joka Bet promo code appearing on our promotions page - such offers always carry their own separate terms.

Loyalty Program

We operate a four-tier loyalty system - Bronze, Silver, Gold, and Platinum - based on Wager Points (WP) and Deposit Points (DP) earned through real-money play. Bronze members enjoy weekly reloads and improved wheel spins. Silver unlocks stronger reloads, a 1% cashback boost, and up to 2% points rakeback. Gold members receive up to 3% cashback boost, up to 13% rakeback, access to our VIP Club, a dedicated 24/7 support line, exclusive tournaments, and from Gold 2 onward a personal VIP manager alongside increased withdrawal limits and priority processing. Platinum status delivers a 5% cashback boost, up to 18% points rakeback, and every VIP benefit we offer.

Games and Software Providers

Our platform hosts more than 6,000 games from 115 providers, including Pragmatic Play, Play'n GO, Playson, BGaming, Amatic, BetSoft, Endorphina, and Microgaming. We feature 919 slot titles, 115 live dealer games powered by Evolution and Pragmatic Play Live, and a full range of table games including roulette, blackjack, baccarat, Casino Hold'em, video poker, and progressive jackpot slots. Sports betting is also available across cricket, soccer, basketball, tennis, ice hockey, volleyball, esports, and FIFA 26 markets. You can access every title through our desktop site, mobile browser, or our dedicated JokaBet app, and our Joka Bet casino app shares the same balance, bonuses, and login credentials across every platform.

Responsible Gaming

We are committed to promoting safer gambling practices. We provide tools such as deposit limits, loss limits, session reminders, and self-exclusion options to help you stay in control of your play. If you feel your gambling is becoming a concern, we encourage you to contact our support team or reach out to a professional gambling support organisation for assistance.

Customer Support

Our support team is available 24/7 via live chat, email at support@jokabet.com, and our Help Center, in both English and Spanish. Whether you need help completing your JokaBet casino login, have a question about a promotion, or require assistance with a pending transaction, our team is ready to assist you at any hour. We also encourage players who read independent Joka Bet casino review sites to confirm any information directly with us, as only the terms published on our own website are binding.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential losses arising from your use of our services, including losses resulting from technical failures, third-party actions, or force majeure events.

Amendments to These Terms

We reserve the right to amend these Terms at any time, and any changes will take effect immediately upon publication on our website. We encourage you to review these Terms periodically. Your continued use of our services after any changes constitutes your acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of Costa Rica. Any disputes arising from your use of our services will be handled in accordance with Costa Rican law and the licensing framework under which Porkoverdera SRL operates. If you have any questions, please contact our Joka Bet support team, and we will be glad to clarify any point of our policy. Thank you for choosing JokaBet.