JokaBet Privacy Policy

At JokaBet, we take your privacy seriously and are committed to protecting the personal data you share with us. This JokaBet Privacy Policy explains how we collect, use, store, and safeguard your information when you visit jokabet.com, create a JokaBet login, use our JokaBet app, or interact with any of our gaming and sports betting services. By registering an account or using our platform, you agree to the practices described below. JokaBet is operated by Porkoverdera SRL, a company registered in Costa Rica, and we operate under a Costa Rica gaming license.

Information We Collect

We collect personal information to provide you with a safe, personalised, and enjoyable gaming experience. When you register a JokaBet casino account, we may ask you to provide the following details:

• We collect your full name, date of birth, and residential address to verify your identity and eligibility
• We gather your email address and phone number to communicate with you about your account and promotions
• We record your payment and transaction details when you make deposits or request a JokaBet withdrawal
• We track your gaming activity, including bets placed, games played, and session duration, to improve our services
• We collect technical data such as your IP address, device type, browser, and operating system whenever you access our JokaBet casino platform
• We store communication history when you contact our support team via LiveChat or email

How We Use Your Data

We use the information we collect for several legitimate purposes. We process your data to open and manage your account, verify your identity in accordance with anti-money laundering and know-your-customer obligations, and process deposits and withdrawals securely. We also use your data to personalise your experience, including tailoring bonus offers, loyalty rewards, and promotional communications based on your activity. Our team analyses aggregated data to improve game selection, optimise our JokaBet app, and enhance overall platform performance. Additionally, we rely on your information to detect and prevent fraud, underage gambling, and other prohibited activities, and to comply with our legal and regulatory obligations under our Costa Rica license.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies help us recognise you when you return to complete a JokaBet login, keep you signed in, and ensure our platform functions smoothly across desktop, mobile, and our dedicated casino app. You can manage or disable cookies through your browser settings, though doing so may limit certain features of our website. For more detailed information, please refer to our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who assist us in operating our services, including:

• Payment processors and financial institutions to complete deposits and process your JokaBet withdrawal requests
• Identity verification providers to confirm your age and identity as required by law
• Game and software providers, including Pragmatic Play, Play'n GO, Evolution, and other licensed studios, to deliver our library of 6,000+ titles
• Regulatory authorities and law enforcement agencies when required by applicable legislation
• Marketing and analytics partners who help us understand how players use our platform, subject to strict confidentiality agreements

All third parties we work with are contractually obligated to protect your data and use it only for the purposes we specify.

Payment Data Processing

When you deposit or withdraw funds using Visa, Mastercard, Apple Pay, Google Pay, bank transfer, Bitcoin, Litecoin, Tether, or other supported cryptocurrencies, we process the necessary financial information through secure, encrypted channels. We do not store full card numbers or sensitive payment credentials beyond what is required for transaction processing and fraud prevention. Verification is carried out at your first withdrawal to confirm your identity and protect your funds.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Our systems use encryption protocols, secure servers, and restricted access controls. While we strive to protect your information at every stage, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your own login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect and support these rights, which may include:

• You have the right to access the personal information we hold about you
• You may request correction of inaccurate or incomplete data
• You can request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to or restrict certain types of data processing, including direct marketing
• You have the right to request a copy of your data in a portable format

To exercise any of these rights, please contact our support team at support@jokabet.com, and we will respond within a reasonable timeframe.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Financial and transaction records related to your JokaBet withdrawal and deposit history may be retained for extended periods as required by anti-money laundering regulations.

Age Verification and Restricted Territories

Our services are intended only for individuals who are at least 18 years old or the legal age of majority in their jurisdiction. We do not knowingly collect data from minors. JokaBet is not available to residents of certain restricted countries, including the United States, Spain, France and its overseas territories, the Netherlands, Germany, and other jurisdictions listed in our Terms and Conditions. We reserve the right to verify your location and restrict access accordingly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our JokaBet casino platform after any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you would like to exercise your privacy rights, please reach out to our support team through LiveChat, available 24/7, or by emailing us directly at support@jokabet.com. We are here to help and are committed to ensuring your experience with JokaBet remains transparent, secure, and trustworthy.